Privacy Policy

Last updated: 1 April 2026

1. Introduction

Altiora Software Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

Altiora Software Ltd
60 Tottenham Court Road, Office 1000
Fitzrovia, London W1T 2EW
Email: hello@altiorasoftware.com

3. What Data We Collect

We may collect and process the following data:

Contact information: name, email address, phone number, and company name when you contact us via email or other means
Technical data: IP address, browser type and version, time zone setting, operating system, and platform via server logs
Usage data: information about how you use our website, including pages visited and time spent

4. How We Use Your Data

We use your personal data for the following purposes:

To respond to enquiries and provide information about our services
To perform and manage contractual obligations
To improve our website and services
To comply with legal obligations

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: where you have given clear consent for us to process your personal data for a specific purpose
Contract: where processing is necessary for the performance of a contract with you or to take steps at your request before entering a contract
Legitimate interests: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
Legal obligation: where processing is necessary for compliance with a legal obligation

6. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

Service providers who assist us in operating our website and business (e.g. hosting providers), under appropriate data processing agreements
Professional advisers including lawyers and accountants where necessary
Regulatory bodies or law enforcement agencies where required by law

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact enquiry data is typically retained for up to 24 months after our last interaction, unless a longer retention period is required by law.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Cookies

This website may use essential cookies required for the website to function correctly. We do not use advertising or tracking cookies. If we introduce non-essential cookies in the future, we will update this policy and obtain your consent where required.

10. Your Rights

Under the UK GDPR, you have the following rights:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to request correction of inaccurate or incomplete data
Right to erasure: to request deletion of your personal data in certain circumstances
Right to restrict processing: to request that we limit how we use your data
Right to data portability: to request transfer of your data in a structured, machine-readable format
Right to object: to object to our processing of your personal data
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at hello@altiorasoftware.com. We will respond to your request within one month.

11. International Transfers

We primarily store and process your data within the United Kingdom. If we transfer data outside the UK, we will ensure appropriate safeguards are in place in accordance with UK data protection law.

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
hello@altiorasoftware.com